Vodafone Technology Shared Services has implemented a Demand Management Portal to provide twenty-eight Operating Entities with a centralised repository for submitting requests and managing the assessment activities as part of its demand management lifecycle process.
“We needed to look at how we manage the pipeline and fulfilment of future projects, programmes and incremental change activities,” explains David Blackeby, Head of Global PMO at Vodafone. “Our goal was to have a single point of entry for people to make demands and requests, have them assessed and ultimately work out the viability, complexity and costs in delivering them.”
Prior to this project, Vodafone used emails, face to face meetings and a number of separate portals, all in different areas, to manage these requests. “Our job is to work out potential pipeline, future resource requirements and business priorities but we lacked a centralised repository to do this,” adds David. “We wanted to move to a single common process with a toolset that drove this, underpinned by the good management information which we need to run our business.”
“We chose our trusted technology partner Singlepoint to drive the implementation because of the company’s expertise in the field and Singlepoint had already demonstrated its commitment to delivering IT best practices, improving internal controls and implementing continuing process improvement. “ continues David.