Organisation Background

The Irish Society for the Prevention of Cruelty to Children (ISPCC) is the national child protection charity in Ireland. It provides a range of services to children and families in Ireland, and promotes children's rights.

The ISPCC provides a wide range of services. Annually, ISPCC Childline has over 400,000 conversations with children, through its phone, online and webchat services. Childline is a free, anonymous and confidential service that is available to children 24-hours a day by phone and by text and online from 10am-4am.

Project Background

The ISPCC needed to completely replace existing websites, digital platform and supporting databases with a more cost-effective, sustainable and manageable platform in order to improve efforts to support and protect children using innovation to drive that support.

Work Delivered

Singlepoint delivered a child-friendly, secure and available solution.

Results

The solution with the new websites, www.ISPCC.ie and www.Childline.ie are both sitting on a Drupal Content Management System. All of the infrastructure is delivered on the latest technology stack – Amazon Web Services including leading edge server-less technology.

In addition, the websites and a digital portal to allow volunteers to manage calls, web and SMS chat sessions with children are built on Singlepoint’s DAPx technology framework built on React. Developed by Singlepoint, DAPx, a cloud-ready digitised solution provides a framework for delivering solutions and services reliably and quickly, is transforming how the ISPCC’s services are provided to children and adults.

Testimonial

“We are increasing engagement with children via our online service by providing a reliable, scalable and secure Childline webchat service with built-in redundancy. We have introduced more engaging and interactive content and have more self-help options for children and parents. Singlepoint understands the goals of the ISPCC and where we are coming from. We are passionate about making a difference for children in Ireland and they are passionate about making a positive impact for us by leveraging technology.”

John Church – CEO, ISPCC

The development of this platform has been made possible through ISPCC Childline’s partnership with the Vodafone Ireland Foundation.

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