Company Background

Zurich Insurance Group Ltd. is a Swiss insurance company, commonly known as Zurich, headquartered in Zürich, Switzerland. The company is Switzerland's largest insurer. As of 2017, the group is the world's 91st largest public company according to Forbes' Global 2000s list, and in 2011 it ranked 94th in Interbrand's top100 brands.

Zurich is a global insurance company which is organised into three core business segments: General Insurance, Global Life and Farmers. Zurich employs almost 54,000 people serving customers in more than 170 countries and territories around the globe. The company is listed on the SIX Swiss Exchange. As of 2012 it had shareholders' equity of $34.494 billion

Project Background

Zurich required a digital platform for brokers in order to offer innovative insurance quotations and provide tailored financial advice and better customer support to its clients. Singlepoint was tasked to build a UI platform that could handle large growing volumes of business and integrate with core systems to provide prompt action transaction processing as well as clients’ data management.

Work Delivered

Singlepoint assessed Zurich’s existing IT architecture and the Life Project requirements, and recommended that a portal application would address these requirements in the most cost-effective manner. Singlepoint introduced an agile delivery process for the relevant journeys with cross functional teams from both business and IT, and created a modern, secure web portal providing the ability to access real time information and transact securely from any device. Singlepoint introduced a DevOps model for automation of infrastructure and application deployment to rapidly accelerate delivery,

Results

The Singlepoint team used an agile development methodology to help create a real-time, online life insurance quote and purchasing capability. The new online portal has removed barriers between systems and simplified the customer journey for Brokers. By shortening the online application process and connecting customers with its products more efficiently, Zurich has improved customer service and is looking to leverage these improvements to increased success of its new insurance policies. Singlepoint experts in the areas of Digital Transformation delivered on the Angular Web application integrating into a Mulesoft integration layer on top of Zurich’s core underlying insurance systems. Zurich’s brokers can now offer real-time life Insurance quotes to customers through brokers via the Portal Application. This Life Insurance application allows Zurich to embrace new technology with new services and new ways of building relationships with Brokers and Consumers.

Testimonial

“Working with Singlepoint has allowed us to embrace new technology with new services and new ways of building relationships with Brokers and Consumer, Singlepoint has helped us in adapting to an agile technology delivery process.”

Brona Kiernan – Head of IT (Life and Pensions), Zurich Insurance Ireland

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