Childline now available to children through a range of digital methods, including live web chat.
Read below TechPro’s site news from December 2018.
The Irish Society for the Prevention of Cruelty to Children (ISPCC) has selected Singlepoint as its digital technology partner, to develop and implement a new digital platform consisting of two new websites (www.ISPCC.ie and Childline.ie), a content management system and a Digital Portal to allow volunteers to manage calls, web and SMS chat sessions with children, as well live chat service where children can chat online directly with a Childline staff member or trained volunteer.
After a competitive tender process, Singlepoint was selected for its proposed child-friendly, secure and available solution. The company went through the goals of the ISPCC and proposed a solution with the new web sited sitting on a DrupalContent Management System. All of the infrastructure is delivered on the latest technology stack – Amazon Web Services including leading edge serverless technology. In addition, the web and SMS chat sessions with children are built on Singlepoint’s DAPx technology framework built on React. Developed by Singlepoint, DAPx, a cloud-ready digitised solution, provides a framework for delivering solutions and services reliably and quickly and is transforming how the ISPCC’s services are provided to children and adults.
“Our mission here”, said John Church, CEO, ISPCC, “is to make the protection of children everyone’s priority. To support our mission, we need to completely replace our existing web sites, digital platform and supporting databases with a more cost-effective, sustainable and manageable platform in order to improve our efforts to support and protect children using innovation to drive that support. The development of this platform has been made possible through ISPCC Childline’s partnership with the Vodafone Ireland Foundation and for this we are extremely grateful”.
“Singlepoint understands the goals of the ISPCC and where we are coming from. We are passionate about making a difference for children in Ireland and they are passionate about making a positive impact for us by leveraging technology,” said Church. “We’re looking forward to developing our relationship and seeing how much further our digital capabilities can envolve to support our work for children.”
Pictured left is Liam OBrien, Vodafone, Martina McLoughlin, Singlepoint, John Church, ISPCC and William Waldron, Singlepoint.
TechPro Reporters – December 2018
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